Returns Policy

Buy/Sell/Trade items Return/Exchange Policy. Our policy lasts 7 days from delivery. If 7 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange. 

Retail/Brand New items Return/Exchange Policy. Our Policy lasts 30 day's from delivery. If 30 day's have gone by since your order was delivered, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If it is Retail or a Brand New item with tags, it must be returned with the tags intact to be eligible for a refund/exchange.

All returns must be approved prior to sending back to us and can be requested by completing our returns request form.

Non-returnable items:

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

• Gift cards
• Downloadable software products
• Some health and personal care items

Returning your items

One your returns request has been approved you will be provided the address on where to return your items. Please ensure you include your details as well as our order information inside the package, so we are able to identify your return on receipt.

• Please DO NOT send your purchase back to the manufacturer.
• Please DO NOT return your item until you have received this confirmation as the returns location could vary depending on the item/s.

Return shipping costs

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over £50, we strongly recommend using a track able shipping service or purchasing shipping insurance which will provide a proof of delivery. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email or call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed and a credit will automatically be applied to the original method of payment, within a certain amount of days unless you have opted for the balance to be added to a new Kit Pest gift card. This may also take between 3-5 working day's to clear into your account.

Note: We can only process refunds to the original payment method.

If your return is rejected, the items will be returned back to you. Please note: rejected returns may be subject to additional shipping charges, we will contact you to discuss options before any additional charges are made.

Returns when using Klarna

Klarna cancels any remaining payments on a refunded charge and returns the already-paid amount to the customer. Refunds usually take 5–7 business days to complete, but may take longer depending on the customer’s financial institution and the type of purchase.

Klarna supports full and partial refunds. You can also issue multiple partial refunds up to the amount of the original charge. Partial refunds update the Klarna order to reflect the new total amount.

• If the partial refund is greater than the remaining balance of the order, Klarna deducts the refund amount from the outstanding balance and returns the difference.
• If the partial refund is less than the remaining balance of the order, Klarna deducts the amount from the outstanding balance and spreads refunds evenly across the remaining payments.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable)

Refunds can take up to 10 working days to process.

If after 10 days, you haven’t received a refund yet, please first check with your credit card or bank account.

Ensure you are checking the same account as the original payment method was made from.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@kitpestuk.com.

Shipping costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.