Privacy Policy for Kit Pest Limited

1. Our contact details

Name: Kit Pest Limited

Address: Castledown Business Park, Unit 8C Brydges Rd, Ludgershall, Andover SP11 9FT

Phone Number: 01980 322548

E-mail: sales@kitpestuk.com

2. The type of personal information we collect

We currently collect and process the following information:

• Identity Data may include first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data may include billing address, delivery address, email address and telephone numbers.
• Financial Data may include bank account and payment card details.
• Transaction Data may include details about payments to and from you and other details of products and services you have purchased from us. All payment data is stored by Stripe and Klarna. You may find their privacy notice link(s) below:
• https://stripe.com/gb/privacy
• https://www.klarna.com/international/privacy-policy/
• Technical Data may include internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data may include your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data may include information about how you use our website, our products and or services].
• Marketing and Communications Data may include your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

3. How we get the personal information and why we have it

We use different methods to collect data from and about you including through:

• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you purchase products or services from our website or we meet you in person. 
• Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.
• Third parties or publicly available sources. We may receive personal data about you from various third parties, if you do not wish us to use your data then please email us at sales@kitpestuk.com.

For convenience and simplicity, you can find the information below in the form of a table, where we have set out a description of all the ways we plan to use your personal data and the legal basis we rely on for doing so. We have also identified what our legitimate interests are, where applicable.

4. How we store your personal information 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for [six] years after they cease being customers for tax purposes.

5. Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sales@kitpestuk.com if you wish to make a request.

6 How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at privacy@kitpestuk.com. 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:       

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk